Effective Date: 22 September 2026
Last Updated: 22 September 2026

This Shipping and Delivery Policy explains how Unitystylecollections, operated by Unity Style Collections Ltd, processes, dispatches and delivers orders placed through https://unitystylecollections.com/.

We provide delivery services across Nigeria for eligible ready-to-wear products, custom-made wedding outfits and wedding accessories. This Policy should be read together with our Terms and Conditions and Refund, Return, & Cancellation Policy.

1. Delivery Locations

Unitystylecollections delivers to supported residential, business and collection addresses across Nigeria.

Delivery availability may depend on:

  • The customer’s state, city or local area;
  • Courier coverage;
  • Road access and security conditions;
  • The product’s size, value or handling requirements; and
  • Whether the delivery address can be verified.

Customers should confirm delivery availability during checkout or contact us before ordering if the destination is in a remote or restricted area.

International delivery is available only where expressly offered or confirmed by us before an order is placed. Customers should not assume that an international destination is supported merely because an address can be entered on the website.

2. Order Processing

Order processing begins after:

  • Payment has been successfully received or authorised;
  • Product availability has been confirmed;
  • Required measurements or customisation instructions have been provided; and
  • Any necessary design, fabric or colour approval has been completed.

Ready-to-wear orders are generally prepared for dispatch after payment and stock verification. Custom-made, altered or personalised products require additional production time. Production time is separate from delivery time. Orders placed during weekends, public holidays or outside normal processing periods may begin processing on the next available business day.

3. Custom-Made and Wedding Orders

Custom wedding and occasion-wear orders may require time for:

  • Design confirmation;
  • Fabric sourcing;
  • Measurement review;
  • Cutting and production;
  • Embroidery, beadwork or other detailing;
  • Quality checks;
  • Fittings or alterations; and
  • Final packaging.

The estimated completion date will depend on the complexity of the garment and the availability of materials.

Customers are responsible for promptly providing accurate measurements, approving designs and responding to requests for information. Delays caused by missing measurements, late approvals or requested design changes may affect the production and delivery schedule.

4. Delivery Time Estimates

Delivery estimates may be displayed during checkout, included in the order confirmation or communicated after the order is reviewed.

Any delivery date or delivery period is an estimate unless we expressly confirm a guaranteed date in writing.

Estimated delivery time begins after the order has been processed and dispatched. It does not include:

  • Payment verification time;
  • Custom-production time;
  • Alteration time;
  • Customer approval delays;
  • Weekends or public holidays where the courier does not operate; or
  • Delays beyond our reasonable control.

Orders to remote areas may take longer than deliveries to major cities.

5. Event Dates

Customers ordering for weddings, engagements, receptions or other events must provide the event date when requested and place the order sufficiently early.

We strongly recommend allowing additional time for:

  • Production;
  • Courier delays;
  • Fittings;
  • Minor alterations; and
  • Unexpected changes.

Providing an event date does not automatically create a guaranteed delivery deadline. A deadline is guaranteed only where Unitystylecollections expressly accepts it in writing.

We are not responsible for a missed event date where the delay was caused by late ordering, inaccurate measurements, delayed customer approval, an incorrect address, failure to receive the parcel or circumstances beyond our reasonable control.

6. Delivery Charges

Delivery charges may vary according to:

  • Delivery destination;
  • Package size and weight;
  • Selected delivery method;
  • Product value;
  • Courier charges;
  • Special handling requirements; and
  • Whether multiple delivery attempts are required.

The applicable delivery charge will normally be displayed during checkout or communicated before the order is confirmed.

Additional charges may apply where:

  • The delivery address is changed after dispatch;
  • The supplied address is incomplete or incorrect;
  • A package must be redirected;
  • The customer requests urgent or special delivery;
  • A failed delivery requires redelivery; or
  • The location requires a specialised courier service.

Any additional charge will be communicated where reasonably possible before it is applied.

7. Accurate Delivery Information

Customers must provide complete and accurate delivery information, including:

  • Recipient’s full name;
  • Building or house number;
  • Street name;
  • Area, district or landmark;
  • City and state;
  • Valid email address; and
  • Any necessary delivery instructions.

Although a courier may request a contact number to complete delivery, no phone number is published or required as a customer-support contact in this Policy. Unitystylecollections is not responsible for delays or failed delivery caused by an incorrect, incomplete or outdated address supplied by the customer.

If you notice an address error, contact us immediately. An address cannot always be changed after an order has been dispatched.

8. Order Dispatch and Tracking

Where tracking is available, customers may receive a dispatch confirmation containing:

  • Courier name;
  • Tracking number;
  • Tracking link; or
  • Estimated delivery information.

Tracking updates are provided by the courier and may not appear immediately after dispatch.

A temporary delay in tracking information does not necessarily mean that the package has not been sent. Contact us if tracking information remains unavailable or shows an unusual delay.

9. Delivery Attempts

The courier may attempt to deliver the package to the address provided with the order.

Customers are responsible for:

  • Ensuring that the delivery location is accessible;
  • Monitoring available tracking information;
  • Being available to receive the package;
  • Providing accurate delivery instructions; and
  • Arranging for an authorised person to receive the package where necessary.

If no one is available, the courier may:

  • Attempt delivery again;
  • Contact the recipient;
  • Leave collection instructions; or
  • Return the package to us.

Additional delivery charges may apply where delivery fails because the customer was unavailable, the address was incorrect or access to the location was not possible.

10. Receiving an Order

A package may be received by the customer or by a person available at the supplied delivery address, such as a family member, employee, receptionist or security representative. Customers should inspect the package as soon as reasonably possible after delivery.

Before accepting a visibly damaged package, where practicable:

  • Ask the courier to note the damage;
  • Take clear photographs of the package;
  • Keep all packaging materials; and
  • Contact us promptly.

Receiving a package does not remove your rights where the contents are defective, damaged, incomplete or different from the confirmed order.

11. Damaged, Missing or Incorrect Items

If an order arrives damaged, incomplete or incorrect, contact us promptly at support@unitystylecollections.com.

Please provide:

  • Your full name;
  • Order number;
  • Description of the problem;
  • Photographs or video of the product;
  • Photographs of the outer and inner packaging; and
  • Any relevant courier information.

Do not wear, wash, alter or repair an affected product before we review the issue.

We will assess the information and provide an appropriate solution in accordance with our Refund, Return, & Cancellation Policy and applicable Nigerian consumer law.

12. Delayed Deliveries

Delivery may be delayed by circumstances including:

  • Severe weather;
  • Traffic or transport disruption;
  • Courier operational problems;
  • Public holidays;
  • Security restrictions;
  • Incomplete delivery information;
  • Remote delivery locations;
  • Payment-verification issues;
  • Customs procedures for approved international deliveries;
  • Government restrictions;
  • Industrial action; or
  • Other events beyond our reasonable control.

Where we become aware of a significant delay, we will take reasonable steps to provide an update. A minor delay does not automatically entitle a customer to a refund. However, where an order has not been delivered within a reasonable period or an expressly agreed essential deadline has been missed, we will review the available cancellation or refund options in accordance with applicable law.

13. Lost Packages

If tracking indicates that a package may be lost, contact us so that we can investigate with the courier. Customers should not submit duplicate claims to both Unitystylecollections and the courier for the same loss unless instructed to do so. If the courier confirms that a package was lost before delivery, we may offer an appropriate remedy, which may include:

  • Sending a replacement, subject to availability;
  • Reproducing the product where reasonably possible; or
  • Issuing an approved refund.

A package will not be treated as lost solely because tracking updates are temporarily delayed.

14. Failed, Refused or Unclaimed Deliveries

If a package is refused, unclaimed or returned because of customer-provided information or customer unavailability, we may contact the customer to arrange redelivery.

The customer may be responsible for additional costs where delivery failed because:

  • The address was incorrect or incomplete;
  • The recipient refused the package without a valid reason;
  • The recipient was repeatedly unavailable;
  • The package was not collected within the courier’s collection period; or
  • The customer requested redirection after dispatch.

If redelivery is not arranged within a reasonable period, the order will be handled according to our Refund, Return, & Cancellation Policy. Custom-made, personalised and altered products may not qualify for a refund.

15. Partial Deliveries

Where an order contains multiple products, we may send them in separate packages if:

  • Products become available at different times;
  • A custom item requires additional production;
  • Different products are dispatched from different locations; or
  • Separate delivery is more practical.

Where an order is divided into multiple shipments, we will provide available delivery information for each package. A customer should not assume that an item is missing until all expected packages have been delivered.

16. Collection or Pickup

Where collection from an approved location is offered, customers must wait for confirmation that the order is ready. Proof of order or identity may be requested before the product is released. A representative collecting on behalf of the customer may also be required to provide appropriate authorisation.

Custom-made and event orders should be inspected during collection where reasonably possible. Failure to collect an order within the communicated period may result in storage, rescheduling or other reasonable charges. Any applicable charge will be communicated before it is imposed.

17. Ownership and Responsibility

Ownership of a product transfers to the customer after full payment has been received. Responsibility for the package transfers when it is delivered to the customer, an authorised recipient or a person reasonably available at the supplied delivery address.

This provision does not remove any rights relating to products that arrive damaged, defective, incomplete or materially different from the confirmed order.

18. International Deliveries

International delivery is available only where expressly confirmed by Unitystylecollections.

For an approved international order, the customer may be responsible for:

  • Customs duties;
  • Import taxes;
  • Clearance charges;
  • Local handling fees; and
  • Compliance with destination-country import rules.

These charges are generally not included in the product price or delivery fee unless expressly stated.

We cannot guarantee international customs-clearance times and are not responsible for delays caused solely by customs authorities. We will not intentionally misstate a package’s value or describe a commercial purchase as a gift to avoid lawful charges.

19. Consumer Rights

This Policy is intended to operate consistently with the Federal Competition and Consumer Protection Act 2018 and other applicable Nigerian laws.

Nothing in this Policy excludes any consumer right or remedy that cannot lawfully be excluded.

20. Contact Us

For delivery questions, tracking assistance, address corrections or concerns about a missing or damaged package, contact:

Unity Style Collections Ltd
Email: support@unitystylecollections.com
Address: Shop 10, Opposite Primary School, Jaji Street, Kubwa, Abuja, FCT, Nigeria